Shipping & Returns

The conditions of delivery and returns detailed below are applicable within the framework of the sale of the products sold on the site www.balsa-leather.com (hereafter the "Site") between the company LEASOL (hereafter the "LEASOL") and any customer using the Site to place an order (hereafter individually referred to as the "Customer").


SHIPPING

  • Metropolitan France, Andorra and Monaco
    • New Caledonia, French Polynesia, Wallis and Futuna, French Southern and Antarctic Territories, Cliperton
      Free (délais 3 jours ouvrés)
    • Home delivery with signature
      5€ jusqu'à 99,99€ d'achat
      10€ à partir de 100€ d'achat (délais de 48 à 72 heures)
  • DOM-TOM 1
    Guadeloupe, Guyana, Martinique, Reunion, Mayotte, St Pierre & Miquelon, St Martin, St Barthélémy
    • Colissimo Access Point
      À partir de 10,80 € (délais de 5 à 8 jours)
  • DOM-TOM 2
    New Caledonia, French Polynesia, Wallis and Futuna, French Southern and Antarctic Territories, Cliperton
    • Colissimo Access Point
      À partir de 12,50 € (délais de 5 à 8 jours)
  • Espagne
    • Mondial Relay Access Point
      Free (délais de 5 jours ouvrés)
    • Home delivery with signature
      5€ jusqu'à 99,99€ d'achat
      10€ à partir de 100€ d'achat (délais de 5 jours ouvrés)
  • Italy, Portugal and Austria
    • Home delivery with signature
      5€ jusqu'à 99,99€ d'achat
      10€ à partir de 100€ d'achat (délais de 6 jours ouvrés)
  • Belgium and Luxembourg
    • Mondial Relay Access Point
      Free (délais de 3 jours ouvrés)
    • Home delivery with signature
      5€ jusqu'à 99€ d'achat
      10€ à partir de 100€ d'achat (délais de 3 jours ouvrés)
  • Germany and the Netherlands
    • Mondial Relay home delivery
      Free (délais de 3 jours ouvrés)
    • Home delivery with signature
      5€ jusqu'à 99,99€ d'achat
      10€ à partir de 100€ d'achat (délais de 3 jours ouvrés)
  • Rest of the European Zone
    • Colissimo International home delivery with signature
      À partir de 14,40 € (délais de 4 à 6 jours)
  • Magreb
    • Colissimo International home delivery with signature
      À partir de 17,65 € (délais de 4 à 6 jours)
  • Australia, Canada, China, India, Israel, Japan, Hong Kong, Singapore, South Korea, Taiwan, Thailand, Vietnam, Russia, USA 
    • A partir de 27,05€ (délais de 4 à 6 jours)

  • Rest of the world
    • A partir de 31,00€ (délais de 4 à 6 jours).


Returns

In order to make a return, please:

  1. Connect to: https://balsa.shipping-portal.com/returns/
  2. Return your BALSA product in its original packaging and in perfect condition. Please place the product in the original carton, or a new shipping carton.
  3. Please include all the information necessary for the exchange or refund of the BALSA product: name, first name, postal address, telephone number, e-mail address, order number, the item concerned and the reason for the exchange or refund.
  4. Return the package to us within 15 (fifteen) days.

Malheureusement, passé ce délais de 15 (quinze) jours, LEASOL se réserve le droit de refuser tout retour ou remboursement.

The product returned by the Customer must be in its original condition in order to be sold by LEASOL.

The products worn, damaged, soiled or missing: the packaging, the cotton bag with the leather insert "BALSA", will not be returned.

Refund

The refund is made within 14 (fourteen) days by crediting your credit card, or your PayPal account, or your Amazon Pay account, after checking the good condition of the item and its packaging.

Exchange

The exchange is made within the limits of available stocks and once the article is received and checked. The new article will be sent within 72 hours.

 

For more information about delivery and returns, we invite you to read our general terms and conditions of sale.